Facing Data Security Concerns, How Will Patient Portal Adoption Change?

Close-up of hands typing on laptop addressing data security concerns on patient portals.

Data Security: A Major Barrier to Patient Portal Adoption

Data security concerns are significant hurdles for the adoption of patient portals, as highlighted by a recent survey from LexisNexis Risk Solutions. Despite the growing prominence of online portals designed to help individuals manage their healthcare, 17% of those who don't use these platforms cite security apprehensions as their primary obstacle. With healthcare cybersecurity threats on the rise, it's essential to understand the factors steering patients away from these digital tools.

The Disconnect Between Awareness and Usage

Among the survey respondents, a notable gap emerged between those utilizing patient portals and non-users. While 60% of users check their test results through these portals, an alarming 36% of non-users prefer in-person interactions. Additionally, 27% expressed a lack of awareness regarding their availability, emphasizing the necessity for direct communication from healthcare providers. This lack of understanding worries health professionals, given that many patients miss out on critical health management tools.

Cybersecurity Measures That Could Build Trust

Strikingly, only 35% of non-users believe their data is secure when using health insurance portals. This number sharply contrasts with the 77% of users who feel confident in the protection of their data. The mistrust in security often translates to patient skepticism about employing these helpful tools for managing their healthcare. Furthermore, nearly 60% of respondents prefer using basic usernames and passwords to access their portals, a method deemed insecure by cybersecurity experts.

Rethinking Security Protocols

Cybersecurity experts urge healthcare organizations to shift toward more robust verification methods, such as multi-factor authentication. This could help bridge the gap between patient concerns and actual security practices, fostering a sense of trust among users. As the healthcare sector increasingly becomes a target of cybercriminals, incorporating stronger measures may not only protect patient information but also encourage greater adoption of online portals.

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Facing Data Security Concerns, How Will Patient Portal Adoption Change?

Data Security: A Major Barrier to Patient Portal Adoption

The Disconnect Between Awareness and Usage

Cybersecurity Measures That Could Build Trust

Rethinking Security Protocols

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